Deskripsi Pekerjaan
Join our award-winning customer experience team at Nexus Solutions Indonesia! We're seeking passionate individuals to become the voice of our brand and deliver exceptional service to our growing client base. Enjoy competitive benefits, continuous training, and a dynamic work environment in the heart of Jakarta.
As a key member of our CX division, you'll drive customer satisfaction through proactive problem-solving and personalized support. Our culture values innovation, teamwork, and employee growth – apply today to transform customer challenges into loyalty!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Resolve complex technical issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to escalate unresolved issues within SLA timelines
- Identify upsell opportunities through needs analysis and product knowledge
- Contribute to process improvement initiatives through feedback analysis
- Maintain 95%+ attendance and punctuality standards
Kualifikasi
- Min. 2 years experience in customer service or technical support role
- Proficiency in Bahasa Indonesia and English (written/spoken)
- Advanced knowledge of CRM platforms (Salesforce preferred)
- Certification in conflict resolution or customer service (advantageous)
- Typing speed 40+ WPM with 98% accuracy
- Proven ability to multitask across digital channels
- Strong analytical skills for problem-solving
- Experience in SaaS or fintech industry (highly preferred)