Deskripsi Pekerjaan
Join our award-winning customer experience team as a Customer Service Specialist at TechKuarta Indonesia! We're seeking passionate communicators to deliver exceptional support to our growing client base across Southeast Asia. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
Our ideal candidate thrives in fast-paced settings, possesses exceptional problem-solving skills, and is committed to creating memorable customer interactions. You'll be the face of our brand, ensuring every client feels valued and supported.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities based on customer needs
- Maintain high customer satisfaction scores (CSAT)
- Contribute to process improvement initiatives
Kualifikasi
- Minimum 1 year customer service experience
- Fluent in Bahasa Indonesia and English (written/spoken)
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Exceptional active listening and communication skills
- Strong problem-solving abilities under pressure
- High school diploma; bachelor's degree preferred
- Experience in SaaS or fintech industry advantageous
- Basic knowledge of digital payment systems