Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Specialist at Nusantara Digital Solutions! We're seeking passionate individuals to deliver exceptional customer experiences while driving our mission of excellence. This full-time role offers competitive compensation, growth opportunities, and a collaborative work environment in the heart of Jakarta.
As a key member of our support team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We provide comprehensive training and a supportive culture where your contributions make a real impact. Ready to elevate your career in customer service?
Tanggung Jawab
- Handle customer inquiries via phone, email, and live chat with professionalism
- Resolve complaints and issues promptly while maintaining high satisfaction rates
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Identify opportunities to upsell relevant products/services
- Maintain detailed knowledge of company offerings and policies
- Contribute to team performance metrics and quality standards
Kualifikasi
- Minimum 2 years in customer service or support role
- Fluency in Bahasa Indonesia and English (written/spoken)
- Proficient with CRM software and Microsoft Office
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environments
- Positive attitude with customer-first mindset
- Relevant certification in customer service preferred