Deskripsi Pekerjaan
Join our award-winning customer experience team! TechCorp Indonesia is seeking passionate Customer Service Specialists to deliver exceptional support across our digital platforms. As a remote-first company, we empower you to serve customers from the comfort of your home while collaborating with a dynamic team. Enjoy competitive benefits, professional development, and a culture that celebrates innovation and growth.
What We Offer:
- Flexible remote work options
- Comprehensive health benefits
- Performance-based bonuses
- Continuous training programs
- Collaborative digital workspace
Tanggung Jawab
- Resolve customer inquiries via chat, email, and phone with 95% satisfaction rate
- Manage and update customer records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Proactively identify process improvement opportunities
- Maintain detailed documentation of customer interactions
- Train new team members on service protocols
- Monitor customer feedback trends and report insights
Kualifikasi
- Minimum 1 year customer service experience
- Fluency in Bahasa Indonesia and English
- Proficiency in CRM software (Zendesk/Salesforce)
- Exceptional problem-solving abilities
- Strong written and verbal communication skills
- Ability to work independently in remote settings
- Basic knowledge of digital platforms
- Relevant certification preferred