Deskripsi Pekerjaan
Join our dynamic team as Customer Service Specialist and become the voice of excellence! At NexaTech Solutions, we're revolutionizing digital experiences across Indonesia, and we need passionate communicators to deliver exceptional support. This hybrid role blends in-office collaboration with remote flexibility, serving clients across Solo, Surabaya, Jogjakarta, and Kediri. You'll resolve inquiries with empathy, drive customer loyalty, and contribute to our award-winning service culture.
Our ideal candidate thrives in fast-paced environments, possesses native-level Indonesian fluency, and embraces technology to solve problems. We offer competitive benefits, continuous learning opportunities, and a vibrant workplace where your growth matters.
Tanggung Jawab
- Handle multi-channel customer inquiries (phone, email, chat) with 24-hour response commitment
- Resolve technical issues using CRM systems and knowledge base resources
- Identify sales opportunities through consultative problem-solving
- Collaborate with technical teams to resolve complex escalations
- Maintain 95% customer satisfaction score through personalized solutions
- Document interactions and contribute to process improvements
- Train new team members on service protocols and product knowledge
Kualifikasi
- Minimum 2 years customer service experience in tech or e-commerce
- Proficiency in CRM platforms (Zendesk/Salesforce) and MS Office
- Exceptional verbal/written communication in Bahasa Indonesia
- Remote work capability with stable high-speed internet
- Problem-solving mindset with analytical thinking abilities
- Ability to work flexible shifts including weekends
- Relevant certification in customer service management preferred
- Experience handling high-volume ticket environments