Deskripsi Pekerjaan
Join our award-winning customer experience team at Nexus Solutions Indonesia! We're seeking passionate individuals to deliver exceptional service across Solo, Surabaya, Jogjakarta, Kediri, and remote locations. Enjoy competitive benefits, flexible work arrangements, and career growth opportunities in a dynamic tech environment.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities and contribute to revenue goals
- Maintain customer satisfaction scores above 95%
- Participate in ongoing training and process improvement initiatives
Kualifikasi
- Minimum 1 year customer service experience
- Excellent Bahasa Indonesia and English communication skills
- Proficiency in CRM software (e.g., Zendesk, Salesforce)
- Strong problem-solving and conflict resolution abilities
- Ability to work independently in remote settings
- Adaptability to flexible schedules including weekends
- Relevant certification in customer service management preferred