Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional customer experiences across Solo, Surabaya, Jogjakarta, Kediri, and remote locations. You'll be the voice of our brand, resolving inquiries with empathy and efficiency while driving customer loyalty.
What We Offer:
- Competitive salary with performance bonuses
- Comprehensive training and career growth opportunities
- Modern remote work flexibility
- Collaborative team culture
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve complaints and issues promptly while maintaining customer satisfaction
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex problems
- Identify opportunities to improve service processes
- Meet/exceed performance metrics (CSAT, FCR, response time)
- Support product knowledge initiatives
Kualifikasi
- Minimum SMA/D3 degree in any field
- 1+ years customer service experience preferred
- Excellent Bahasa Indonesia communication skills
- Proficient in CRM software (e.g., Zendesk, Freshdesk)
- Strong problem-solving and conflict resolution abilities
- Adaptable to remote work environments
- Ability to work rotating shifts if needed
- Basic computer literacy with typing speed >30 WPM