Deskripsi Pekerjaan
Join our award-winning customer experience team at Nexus Solusi Indonesia! We're seeking passionate individuals to elevate our client interactions while driving business growth. As a leader in digital transformation, we offer a dynamic environment where your problem-solving skills directly impact customer loyalty and brand reputation.
Our Jakarta-based headquarters features modern workspaces, comprehensive training programs, and clear career progression paths. Enjoy competitive benefits including health insurance, performance bonuses, and monthly team-building activities.
Tanggung Jawab
- Manage high-volume inbound/outbound customer inquiries across multiple channels (phone, email, chat)
- Resolve complex service issues with empathy and efficiency while maintaining SLA compliance
- Document all interactions in CRM systems with 100% accuracy for analytics
- Proactively identify upsell opportunities and contribute to revenue targets
- Collaborate with technical teams to escalate unresolved issues
- Maintain detailed knowledge of products/services through continuous learning
- Generate weekly performance reports and improvement suggestions
Kualifikasi
- Minimum 2 years experience in customer service or support role
- Proficiency in Bahasa Indonesia and English (written/spoken)
- Advanced problem-solving skills with data-driven approach
- Experience with Zendesk/Salesforce CRM platforms
- Ability to work rotating shifts including weekends
- Relevant certification in customer experience management (preferred)
- Exceptional communication and conflict resolution abilities
- Proven track record of exceeding customer satisfaction targets