Deskripsi Pekerjaan
Join our award-winning customer experience team at NexusConnect Indonesia! We're seeking passionate individuals to become the voice of our brand and deliver exceptional service to our diverse clientele. Enjoy competitive benefits, continuous learning opportunities, and a vibrant workplace culture that values innovation and employee growth. Be part of a company recognized for its commitment to customer satisfaction and professional development.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM systems and multi-channel communication tools
- Document interactions accurately in customer databases for quality assurance
- Collaborate with technical teams to resolve escalated customer concerns
- Contribute to process improvements and service quality initiatives
- Maintain deep product knowledge across company services
- Support customer retention through proactive relationship building
Kualifikasi
- Diploma degree in Business, Communications, or related field
- Minimum 2 years experience in customer service or support roles
- Fluency in Bahasa Indonesia and English (written and spoken)
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Exceptional problem-solving and conflict resolution abilities
- Strong attention to detail and data accuracy
- Ability to thrive in fast-paced, dynamic environments
- Professional certification in customer service (preferred)