Deskripsi Pekerjaan
Join our award-winning support team as we revolutionize customer experience across Indonesia. We're seeking a passionate Technical Support Specialist to deliver exceptional service to enterprise clients while working in a dynamic hybrid environment. Enjoy competitive compensation, cutting-edge training, and rapid career progression in Indonesia's fastest-growing tech ecosystem.
Why Join Us?
• Industry-leading benefits package
• Flexible remote work options
• Monthly innovation bonuses
• Global conference opportunities
Tanggung Jawab
- Resolve complex technical issues via phone, email, and remote access with <90% SLA adherence
- Document incidents using Zendesk with precision and actionable insights
- Collaborate with engineering teams to identify recurring system vulnerabilities
- Conduct proactive client health checks for enterprise accounts
- Mentor junior support specialists through knowledge-sharing sessions
- Develop troubleshooting playbooks for high-impact recurring issues
- Analyze support metrics to drive continuous improvement initiatives
Kualifikasi
- 3+ years enterprise-level technical support experience
- Expertise in Windows Server, AWS, and networking fundamentals
- Fluent Bahasa Indonesia with professional English proficiency
- ITIL v4 certification or equivalent experience
- Proven ability to de-escalate high-stress client situations
- Advanced troubleshooting methodology with root cause analysis
- Experience with CRM/SaaS platforms (Salesforce preferred)