Deskripsi Pekerjaan
Are you the problem-solver every tech team needs?
At TechNova Solutions, we are looking for a highly skilled IT Support Specialist to join our dynamic team in Jakarta. If you have a passion for technology, a knack for troubleshooting, and a desire to help users overcome technical hurdles, we want to hear from you.
We offer a competitive salary, a hybrid work environment, and opportunities for professional growth within a forward-thinking company.
Tanggung Jawab
- Provide Tier 2/3 technical support for hardware, software, and network issues.
- Manage and maintain the company’s IT infrastructure and equipment inventory.
- Respond to and resolve Help Desk tickets within established SLA timeframes.
- Install, configure, and troubleshoot operating systems and applications.
- Assist in the planning and execution of IT projects and system upgrades.
- Train employees on new software tools and security protocols.
Kualifikasi
- Associate degree or Bachelor’s degree in Information Technology or related field.
- Minimum of 3 years of experience in IT support or help desk roles.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- Strong knowledge of Windows and Linux operating systems.
- Excellent communication skills in Indonesian and English.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.