Deskripsi Pekerjaan
Become the backbone of our digital infrastructure! TechSolutions Indonesia is seeking a passionate IT Support Specialist to join our dynamic team in Jakarta. You'll be the hero behind our seamless operations, empowering colleagues with cutting-edge solutions while growing your expertise in a collaborative environment.
Join us to transform challenges into opportunities and build a future where technology drives success. We offer competitive compensation, continuous learning programs, and a culture that values innovation and growth.
Tanggung Jawab
- Provide Tier 1-2 technical support for hardware, software, and network issues across 500+ users
- Deploy, configure, and maintain Windows/macOS workstations and servers
- Manage Active Directory, Office 365, and cloud-based applications
- Monitor network performance using tools like SolarWinds and PRTG
- Document IT processes and create user training materials
- Collaborate with vendors for hardware procurement and maintenance
- Implement cybersecurity best practices including endpoint protection
Kualifikasi
- Degree in Computer Science/IT or equivalent certification (CompTIA A+/Network+)
- 3+ years experience in enterprise IT support environments
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Certifications in cloud platforms (AWS/Azure) highly valued
- Fluent in Bahasa Indonesia and English (verbal/written)